Firstly we talk to our customers - we are small enough not to 'benefit' from automated switchboards and the inevitable voice mail that goes with that. We believe there is no substitute for talking to people and that understanding your needs and those of your business is the first step to a strong long term relationship which we think is in everyones' interest.

Secondly we don't always claim to get it right! Nobody in this business can be right all of the time - the complexity and the pace of change means that we are constantly having to innovate both our products and the way we deliver our solutions and services. So we will use technology where it is appropriate - currently we are developing our in house web based support and project management tools. These will enable us to ensure that we can track issues and, within the complexity of a given project, allow you, the customer, to participate and comment.

For consultancy based projects we develop with you a project brief, scoping document and, if appropriate, any tender documentation.

For projects using our products we have a specific and unusual approach. We believe that web based solutions are about functionality, ease of use and presentation. But presentation must follow functionality. Just think about it - almost all the worlds most successful e-business transactional sites are less than pretty! But they make their owners money. So we prototype your project using the approach of creating a 'grey screen' site. This moves to having all the agreed functionality and only when this is signed off by you the client do we wrap the presentation around the content - and yes we can make it look pretty too!